Shipping Policy

At Gasolina, we strive to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Throughout this Shipping Policy, the terms “Gasolina,” “we,” “our,” and “us” refer to Meher Glame Couture, a proprietorship firm owned by Mr. Ruchit Hemant Kothari, operating the brand Gasolina.

1. Order Processing

Orders are processed after successful payment confirmation or confirmation of eligible Partial Cash on Delivery (COD) orders.

Orders are processed only on business days. Orders placed on Sundays or public holidays will be processed on the next working day.

During sale events, festive seasons, or promotional campaigns, order processing may take slightly longer than usual.

2. Domestic Shipping (India)

Express Shipping

Products marked as Express Shipping are usually dispatched within 48 hours.

Estimated delivery time is 3–7 business days, depending on your location.

Pre-Order Products

Products marked as Pre-Order are specially manufactured or sourced.

Dispatch time for pre-order items is 18–25 business days, excluding Sundays and public holidays.

If your order contains both Express and Pre-Order items, the complete order may be shipped together once all products are ready unless otherwise communicated.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any promotional free shipping offers will be applied automatically wherever eligible.

4. Partial Cash on Delivery (COD)

We offer Partial Cash on Delivery (COD) on eligible orders within India.

To confirm your order, an advance payment of ₹200 is required at checkout.

The remaining amount must be paid to the courier partner at the time of delivery.

The ₹200 advance payment is non-refundable, including but not limited to the following situations:

• Order cancelled by the customer.
• Customer refuses delivery.
• Incorrect or incomplete delivery address.
• Delivery failure due to customer unavailability.
• Customer changes their mind after placing the order.
• Parcel is returned to us (RTO).

The advance amount cannot be adjusted against any future purchase or replacement order.

5. Order Tracking

Once your order has been dispatched, you will receive tracking details via email and/or SMS.

You can use the tracking information to monitor your shipment directly through the courier partner’s website.

If you do not receive tracking details within the expected dispatch timeline, please contact our support team.

6. Delivery Delays

While we aim to deliver all orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Courier network delays
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Remote delivery locations
• High order volumes during sales or festive seasons

Estimated delivery dates are indicative and should not be considered guaranteed delivery dates.

7. Undelivered Orders & Return to Origin (RTO)

Customers are responsible for providing accurate shipping information while placing an order.

If an order is returned to us because of:

• Incorrect or incomplete address
• Incorrect contact number
• Customer unavailable after multiple delivery attempts
• Refusal to accept delivery
• Failure to pay the remaining COD amount

the order will be treated as a Return to Origin (RTO).

In such cases:

• Shipping charges and RTO charges will be deducted.
• Any eligible balance will be issued as a Credit Voucher.
• For Partial COD orders, the ₹200 advance payment remains non-refundable.

If you wish to have the order shipped again, additional shipping charges may apply.

8. Delivered but Not Received

If the courier tracking shows your parcel as Delivered, but you have not received it, you must notify us within 48 hours of the delivery status.

Unfortunately, courier companies generally do not accept claims after this period, and we may not be able to investigate delayed complaints.

9. International Shipping

We currently offer international shipping to selected countries.

International shipping availability and charges are calculated during checkout based on the destination country.

Estimated delivery time is 9–15 business days after dispatch. Actual delivery timelines may vary depending on customs clearance and local courier services.

10. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

These charges are determined by your local customs authority and are not included in your order total unless specifically mentioned during checkout.

Customers are solely responsible for paying any applicable customs duties, taxes, or import fees.

If an international shipment is refused, abandoned, or returned due to unpaid customs charges, Gasolina will not be responsible for any refund, replacement, or Credit Voucher.

11. International Returns & Exchanges

At present, returns, exchanges, refunds, and Credit Vouchers are not available for international orders, unless required under applicable law.

Please review product details carefully before placing your order.

12. Shipping Address Changes

Requests to change the shipping address can only be accommodated before the order has been dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

13. Lost or Damaged Shipments

If your order is received in a damaged condition or appears to have been tampered with during transit:

• Do not accept the parcel if it appears visibly damaged or opened.
• Record a clear unboxing video while opening the package.
• Contact us within 24 hours of delivery with your Order Number, photographs, and the complete unboxing video.

Claims submitted without an unboxing video may not be accepted.

14. Contact Us

For any shipping-related questions or assistance, please contact us:

Gasolina

Operated by Meher Glame Couture

Email: hello@gasolina.co.in

Phone: +91 9974779969

Business Hours: Sunday to Saturday, 110:00 AM – 9:00 PM (IST)