Refund Policy

At Gasolina, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help within the guidelines outlined below.

Throughout this Policy, the terms “Gasolina,” “we,” “our,” and “us” refer to Meher Glame Couture, a proprietorship firm owned by Mr. Ruchit Hemant Kothari, operating the brand Gasolina.

By placing an order on our website, you acknowledge and agree to this Return, Exchange & Refund Policy.

1. Cancellation Policy

Orders may be cancelled only before they are dispatched.

If an order is cancelled before dispatch, the amount paid will be issued as a Credit Voucher. Refunds to the original payment method are not offered.

Once an order has been dispatched, it cannot be cancelled.

For Partial Cash on Delivery (COD) orders, the ₹200 advance payment is non-refundable under any circumstances.

2. Return & Exchange Eligibility

You may request a return or exchange within 3 days of receiving your order.

To be eligible, the product must:

• Be unused, unwashed, and unaltered.
• Be in its original condition.
• Have all original tags attached.
• Be returned with its original packaging.
• Be free from perfume, makeup stains, deodorant marks, or any signs of use.

Products that do not meet these conditions may fail our quality inspection and will be returned to the customer.

3. Products Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

• Lingerie and intimate wear.
• Footwear.
• Products purchased during sale or promotional events.
• Products purchased using a Credit Voucher.
• International orders.

These restrictions do not apply if you receive a damaged or incorrect product.

4. Exchange Policy

Eligible products may be exchanged for another size or product, subject to stock availability.

Each order is eligible for one exchange only.

If the requested size or replacement product is unavailable, a Credit Voucher will be issued after the returned product passes our quality inspection.

5. Refund Policy

Gasolina does not offer monetary refunds for returned or cancelled orders, except where required under applicable law.

Approved returns and eligible cancellations are processed through a Credit Voucher only.

Credit Vouchers:

• Are valid for 12 months from the date of issue.
• Can be redeemed against future purchases on our website.
• Cannot be exchanged for cash.
• Cannot be transferred to another person.

6. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

To process your request, you must provide:

• Your Order Number.
• Clear photographs of the product.
• A complete, uninterrupted unboxing video starting from the sealed package until the product is fully visible.

Claims submitted without a complete unboxing video may not be accepted, as we are unable to verify damage after the package has been opened.

If your claim is approved, we will arrange a replacement, exchange, or issue a Credit Voucher, depending on the circumstances.

7. Return Process

To initiate a return or exchange:

Email us at hello@gasolina.co.in within 3 days of delivery.

Please include:

• Order Number
• Reason for return or exchange
• Product photographs (if applicable)
• Unboxing video (for damaged or incorrect products)

Our support team will review your request within 48–72 business hours.

Once approved, we will arrange a reverse pickup wherever the service is available.

8. Reverse Pickup

Reverse pickup is available in selected serviceable locations.

A reverse pickup fee of ₹120 will be deducted from the Credit Voucher issued after the return is approved.

If reverse pickup is unavailable in your area, you will be required to ship the product to the address provided by our support team.

Customers are responsible for safely packing the product before handing it over to the courier.

9. Quality Inspection

All returned products undergo a quality inspection after they are received.

If the product passes inspection, the applicable Credit Voucher will be issued after deducting:

• Reverse pickup charges (if applicable)
• Original shipping charges (where applicable)
• Cash on Delivery charges (if applicable)

If the product fails the quality inspection due to signs of use, damage, missing tags, or missing packaging, it will be returned to the customer. Additional shipping charges may apply.

10. Return to Origin (RTO)

If an order is returned to us because of:

• Incorrect or incomplete shipping address.
• Incorrect contact details.
• Customer unavailable.
• Refusal to accept delivery.
• Failure to pay the remaining COD amount.

the order will be treated as a Return to Origin (RTO).

In such cases:

• Shipping charges and RTO charges will be deducted.
• The remaining eligible amount, if any, will be issued as a Credit Voucher.
• The ₹200 Partial COD advance remains non-refundable.

11. International Orders

Returns, exchanges, refunds, and Credit Vouchers are not available for international orders, unless required under applicable law.

Please review product descriptions, sizing information, and shipping details carefully before placing your order.

12. Misuse of the Return Policy

Gasolina reserves the right to refuse returns or exchanges if we determine that:

• The policy is being misused.
• Multiple excessive returns are made from the same customer account.
• Returned products do not meet our eligibility criteria.
• Fraudulent activity is suspected.

13. Contact Us

If you need assistance regarding returns or exchanges, please contact us:

Gasolina

Operated by Meher Glame Couture

Email: hello@gasolina.co.in

Phone: +91 9974779969

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)